Turn conversations into meaningful outcomes in real time
Novacis Digital Conversational AI understands user input and responds with context. It connects conversations to systems so requests are resolved faster and more consistently.
Most conversational systems respond to queries but rely on manual follow ups to complete actions. Novacis Digital Conversational AI understands user intent, retrieves relevant information, and connects interactions to backend systems.
It interprets requests, gathers context, and delivers accurate responses while enabling workflows that resolve user needs. The result is faster resolution, reduced manual effort, and improved experience across channels.
Understands intent, not just queries
Connects conversations to live systems, for real-time resolution
Handles requests end to end, not just responses
Delivers consistent responses across channels
Fewer calls and agent escalations
Faster resolution times
Scalable and meaningful interactions
Improved user experience
Who It's for
For teams managing high volume customer and user interactions
Customer Support Teams
Respond to user queries faster and improve resolution time.
Claims & Payment Teams
Reduce manual handling of repetitive requests.
Digital Experience Teams
Deliver consistent conversational experiences across channels.
Compliance Teams
Maintain full traceability across every interaction.
Government Program Teams
Provide 24×7 access to services at scale.
IT Teams
Integrate conversational systems with enterprise platforms.
How it works?
Novacis Digital Conversational AI turns intent into action in three steps.
01
02
03
Intent Capture
Captures user intent and context across channels and languages.
Capture user interactions
Chat Interfaces
Voice Inputs
Mobile Apps
Web Portals
Messaging Platforms
IVR Systems
Supports
Multi-Language Input
Context Awareness
Session Memory
Intent Detection
Entity Recognition
Secure Access
Data Retrieval
Pulls data from enterprise systems, knowledge bases, and policies in real time.
Retrieve relevant data
Member Data
Policy Information
Knowledge Base
System Records
Real-Time Data
Historical Data
Process and respond
Contextual Responses
Personalized Answers
Policy-Based Responses
Data Summarization
Query Resolution
Response Generation
Resolution
Delivers answers, completes requests, or routes with full context when needed.
Execute user requests
Eligibility Checks
Provider Search
Case Creation
Request Updates
Transaction Handling
Status Tracking
Enable seamless workflows
System Integration
Workflow Triggers
Escalation Handling
Agent Handoff
Notifications
Audit Logs
Built for real-time resolution at scale
Every capability in Novacis Digital Conversational AI is designed to reduce manual handling and improve response consistency.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
