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Costreduction
SLA acceleration
Back-office turn around
A large U.S.-based KPO supporting healthcare, insurance, and legal clients needed to process complex case files built from electronic documents, scanned images, faxes, email attachments, paper records, and mailed documents.
Lack of interoperability across source systems meant that even electronic records could not move cleanly into a unified case file.
Teams still had to manually identify document types, organize records, extract data, link evidence, and create case sheets for downstream use.
This created margin pressure, SLA risk, and operational friction for a business that depended on repeatable case processing at scale.
As client volumes grew, leadership needed a secure, analytics-led processing model that could improve turnaround, reduce cost, and increase throughput across multiple service lines.
Novacis Digital delivered eCaseVantage NextGen Case Document Processing, a purpose-built case document automation solution for KPO teams serving regulated healthcare, insurance, and legal clients.
The solution transformed fragmented case intake into unified records by using image processing, text mining, document sorting, classification, tagging, linking, extraction, and case management workflows.
eCaseInsights provided multidimensional dashboards, interactive timelines, chronology views, decision-support insights, prediction support, case action tools, and alerts.
The technical difference was the combination of case document processing and analytics: the platform did not stop at extracting fields; it organized facts, events, evidence, records, actions, and case outputs into a usable review layer.
Human validation, secure cloud controls, transparent workflow status, and audit-ready tracking supported accountable execution.
This shifted the operating model from document-by-document assembly to analytics-led case execution.
Case AutomationCapabilities
Case Intelligence Features
Novacis Digital deployed eCaseVantage NextGen Case Document Processing and eCaseInsights through a secure AWS cloud model, moving from process assessment into production rollout for the client’s back-office teams.
The solution supported case records from multiple channels and created a transaction-based model for the KPO and its end clients.
The rollout improved processing speed, turnaround time, work transparency, and quality levels through automation-led case preparation.
These results addressed the core business challenge by helping the client reduce manual effort, improve SLA performance, and support growth across healthcare, insurance, and legal workflows.
Reduced operating costs by 20%, creating $400,000 in annual cost avoidance on an illustrative $2 million of eligible processing spend.
Cut case processing time by 40%, improving SLA performance for medical, claims, and legal case workflows.
Increased throughput by 30%, supporting higher processing volume without a matching increase in staffing.
Created unified case files from fragmented records across PDFs, scans, images, faxes, email attachments, paper records, and mailed documents.
Improved TAT by 25%, reducing manual coordination across document collation, classification, tagging, linking, and case output creation.
